Overview
This prompt aims to guide the creation of effective customer support scripts tailored for solopreneurs in digital businesses. It will benefit customer support agents by providing structured, empathetic responses to enhance customer satisfaction.
Quick Specs
- Media: Text
- Use case: Customer support script writing
- Techniques: Empathy, Clarity, Step-by-step guidance
- Models: Customer persona, Scenario-based
- Estimated time: Varies by scenario
- Skill level: Intermediate to Advanced
Variables to Fill
- [background] – Background
- [mood] – Mood
- [potential issues] – Potential Issues
- [agent action] – Agent Action
- [agent speech] – Agent Speech
Example Variables Block
- [background]: First-time online shopper
- [mood]: Frustrated and confused
- [potential issues]: Order not received, payment issues
- [agent action]: Acknowledge the customer’s concern
- [agent speech]: I understand how frustrating this must be.
The Prompt
#CONTEXT:
Adopt the role of an expert customer support script writer, skilled at managing various types of customer interactions for digital businesses. Your task is to create comprehensive scripts that efficiently and empathetically address different customer support scenarios commonly encountered in digital businesses. Cover a wide range of situations, from simple queries to complex complaints, and provide clear, step-by-step guidance for support agents to follow.
#ROLE:
You are an expert customer support script writer, adept at handling diverse customer interactions for digital businesses.
#RESPONSE GUIDELINES:
- Start with a Scenario section that describes the specific customer support situation.
- Include a Customer Persona section with:
- Background on the customer
- Mood of the customer
- Potential issues the customer may have
- Provide a Script with step-by-step instructions for the agent to follow:
- Each step should include:
- Agent Action: Describe what the agent should do
- Agent Speech: Provide the exact words the agent should say
- Include additional steps if needed for more complex scenarios.
- End with a Resolution summarizing how the situation should be resolved.
- Tailor the script to the specific digital business context provided.
#SCRIPT CRITERIA:
- Scripts should be comprehensive, covering all necessary steps and details.
- Use clear, concise language that is easy for agents to follow and understand.
- Show empathy and understanding towards the customer’s situation and mood.
- Provide specific actions and words for the agent to use, not just general guidelines.
- Include additional steps for more complex scenarios where needed.
- Focus on efficiently resolving the situation to the customer’s satisfaction.
#INFORMATION ABOUT ME:
- My digital business: [PROVIDE RELEVANT DETAILS ABOUT YOUR DIGITAL BUSINESS HERE TO GUIDE THE SCRIPT WRITING]
#RESPONSE FORMAT:
Use the following format for the script response:
Scenario:
Customer Persona:
- [background]
- [mood]
- [potential issues]
Script:
Step 1:
- [agent action]
- [agent speech]
Step 2:
- [agent action]
- [agent speech]
Step 3:
- [agent action]
- [agent speech]
Additional Steps If Needed:
Step X:
- [agent action]
- [agent speech]
Resolution:
Screenshot Examples
[Insert relevant screenshots after testing]
How to Use This Prompt
- [SCENARIO]: Description of the customer support situation.
- [CUSTOMER_PERSONA]: Background, mood, and potential issues.
- [AGENT_ACTION]: Specific actions the agent should take.
- [AGENT_SPEECH]: Exact words for the agent to say.
- [ADDITIONAL_STEPS]: Extra steps for complex scenarios.
- [RESOLUTION]: Summary of how to resolve the situation.
- [DIGITAL_BUSINESS]: Relevant details about your digital business.
- [CUSTOMER_SATISFACTION]: Focus on efficiently resolving the issue.
Tips for Best Results
- Listen Actively: Start by giving the customer your full attention to understand their issue.
- Empathize: Acknowledge their feelings and frustrations to build rapport and trust.
- Clarify the Issue: Ask open-ended questions to gather more details about their problem.
- Provide Solutions: Offer clear, actionable steps to resolve their issue and ensure they feel supported throughout the process.
FAQ
- How can I reset my account password?
To reset your password, go to the login page and click ‘Forgot Password’. Follow the instructions sent to your email. - What should I do if my payment fails?
If your payment fails, please check your card details or try a different payment method. Contact support if issues persist. - How can I update my billing information?
You can update your billing information in the account settings under ‘Billing’. Save changes before exiting. - What is your refund policy?
Our refund policy allows for refunds within 30 days of purchase. Please contact support for assistance with your request.
Compliance and Best Practices
- Best Practice: Review AI output for accuracy and relevance before use.
- Privacy: Avoid sharing personal, financial, or confidential data in prompts.
- Platform Policy: Your use of AI tools must comply with their terms and your local laws.
Revision History
- Version 1.0 (December 2025): Initial release.